Computacenter has been recognised as a Leader by Information Services Group (ISG) in their 2023 ISG Provider Lens™ Future of Work − Services & Solutions reports in the UK and Germany. This report evaluates service providers’ strategy, scope of offerings, and future-focused solutions. Computacenter has secured Leader positioning in several categories including Digital Service Desk and Workplace Support Services, as well as Managed Workplace Services – End-User Technology, in both the UK and Germany. Additionally, Computacenter has achieved Leader status for Employee Experience (EX) Transformation Services in Germany.
ISG highlights that ‘Computacenter leads by delivering value to its customers with its experience-centric hybrid work portfolio, leveraging smart automation and analytics to enhance employees’ digital experiences and its strong local presence’. The report shows Computacenter's impressive scale and breadth of expertise across workplace, applications, cloud, security, and networking, and positions it as a provider of choice to address the complex needs of enterprise clients. Beyond sheer scale, Computacenter adopts a holistic approach to service delivery, prioritising the Employee Experience (EX) . This is demonstrated by their measurement of Experience Level Agreements (XLAs), which include operational, technical, and employee sentiments.
Commenting on the results, Paul Bray, Computacenter’s Chief Technology Officer, UK&I and Group Workplace Strategy Director says: ‘Our commitment to empowering productive individuals through Modern Workplace solutions, underpinned by automation, security, and cloud, underlines our objective to enable organisations to thrive in the digital age.’
Computacenter's vendor-agnostic endpoint management services provide a centralised and consistent method of managing devices, offering a seamless user experience while keeping technology up to date. In an era of hybrid workforces, the company’s consultancy capabilities for Modern Workplace, change management, and innovation make it a competitive digital workplace provider, supporting collaboration and productivity.
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About Computacenter
Computacenter is a leading independent technology and services provider, trusted by large corporate and public sector organisations. We help our customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling people and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 20,000 people worldwide.
www.computacenter.com
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.