Experience Optimisation

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At Computacenter, our Field & Onsite Services enhances your Service Desk with advanced analytics, enabling prompt issue diagnosis and proactive prevention of potential disruptions. This approach creates a smoother experience for your teams, increasing satisfaction and efficiency across your organisation.​

Our Data Analysts work alongside AI-driven Proactive Agents to identify and address issues before they affect your people. By gathering insights directly from employees, we ensure our service reflects both productivity needs and well-being. Computacenter is committed to a comprehensive view that aligns with your organisation’s objectives, providing a service that supports a seamless user experience.

Primary Offerings

Adoption & Change Management​

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New Work Advisory​​

Workstyle Analysis​

Digital Experience Management​​

End User Analytics

Computacenter’s End to End Workplace Portfolio

We offer a comprehensive Workplace Portfolio that combines our expertise in transformation with our technology sourcing and professional services capabilities. In addition, our managed service options enable us to run and oversee these services on your behalf, ensuring seamless integration and ongoing support.​

Experience Optimisation

We leverage advanced analytics and proactive solutions to enhance user satisfaction, prioritising both employee well-being and productivity for a seamless, holistic customer experience.

Service Desk

Our Service Desk offers efficient IT support with a user-friendly portal, IVR guidance, live chat, and 24/7 multilingual virtual assistant, seamlessly blending automation and live support for quick solutions.

Field & Onsite Services

Our Field and On-Site Support Services provide fast, personalised assistance wherever needed, with flexible support models like Next Business Day, Same Day, Event, and VIP options.

Productivity & Teamwork

Our service optimises license use, enabling secure, seamless hybrid work, while our security solutions reduce cyber risks with a Zero Trust approach for maximised productivity.
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Modern Endpoint

Our service unifies device management, maximises existing investments, and integrates automation to provide an efficient, consistent experience for users across physical and virtual devices.
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Device Lifecycle Management (DLM)

Our DLM service simplifies workplace management, ensuring the right devices for tasks while proactively optimising across the estate for predictable IT outcomes.
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IT Asset Management

Our service offers end-to-end asset lifecycle solutions, automating procurement and providing flexible, modular options to maximise value and support your unique asset management needs.

Managed Print

Despite digital shifts, printers remain vital for productivity. Our Managed Print Services combine technology, governance, and vendor options, offering seamless print solutions within existing service contracts.

Technology Sourcing

Sourcing the right technology can be challenging. We provide global capability, flexibility, cost savings, optimising procurement, integration and deployment while mitigating commercial and operational risks.
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Our Solutions Nos solutions Unsere Lösungen Onze oplossingen

Workplace - Cloud & Applications - Data Center - Networking - Security