Computacenter awarded MSP Global Partner of the Year by Nexthink 

Computacenter is thrilled to announce that we have been named MSP Global Partner of the Year by Nexthink, our analytics provider.

The awards recognise partners for having leveraged Nexthink in the past year to accelerate customers’ digital employee experience (DEX) journeys through the power of data analytics.

“This recognition is a testament to our strong partnership and the significant impact we have made together not just last year, but over the past five years. The opportunities for growth and innovation are limitless when we make experience data a strategic asset, focus on improving DEX, and prioritise sustainability.” says Pauline Marchand, Head of Experience & Innovation, Managed Services, at Computacenter.

Together, we have deployed Nexthink on almost 1 million devices, served 25 customers across various regions of the globe and empowered 1,000 desk agents. Enabled by our Experience Management Office (XMO), we’ve harnessed user experience insights that:

• Increased employee satisfaction: measuring experience and sentiment across the entire employee journey to proactively fix or alert for potential issues impacting experience, creating a positive impact on overall employee happiness.
• Decreased our customers’ carbon footprint: optimising energy consumption and carbon emissions by analysing customer device and network data to identify and address areas of improvement.
• Gave time back to employees: by automating business processes for previously identified and resolved issues, reducing manual effort, streamlining operations, and improving overall efficiency.
• Empowered data-driven decision-making: by using quantitative and qualitative data to guide strategic choices for our customers by crossing hard metric and survey metric.

Looking ahead, Computacenter is excited to continue building on our success with Nexthink. We are committed to driving further innovation, helping more businesses thrive, and making a positive impact on the IT industry.

Contact

For more information contact:
Arthur Oudot
Intelligent Support Product Marketing Manager
Email: [email protected]

About Computacenter

Computacenter is a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet.

We help our customers to Source, Transform and Manage their technology infrastructure to deliver digital transformation, enabling people and their business. 

Computacenter plc is a public company quoted on the London Stock Exchange (CCC.L) and a member of the FTSE 250. Computacenter employs over 20,000 people worldwide.

www.computacenter.com